Please make sure that the spelling and dates of all personalised information is correct as once the item has been personalised it can’t be redone and makes the item unusable and please make sure that the correct size where applicable is ordered
Items are posted by royal mail and require a signature on delivery, this is not included in the item price but will be added to the order.
If you don’t want recorded delivery you must let us know and you will be fully responsible if the item is not delivered, then the cost will be normal postage and packing
As soon as you receive your order, please check it and if anything is wrong please contact us as soon as possible
If your order is faulty or damaged due to us, we will give the option of replacement or refund, if damaged by courier then a claim against them will need to be pursued and we will help in any way we can